Digital technology is having a dramatic impact on consumers around the world, creating many new benefits including better communication, access to information and greater choice and convenience.

Whilst consumers undoubtedly benefit from these technologies, there are questions about how to establish access to the internet for the many consumers who are not connected, how to improve the quality of services, which online services and products consumers can trust and what happens to the data they share online.

To address some of these issues and promote access, participation and innovation in digital technology Consumers International are working to create a #BetterDigitalWorld. Throughout the next year and beyond we will be working on a range of projects that will help build anĀ online world that consumers can trust.

G20 Consumer Summit

Consumers International will be partnering with the German Federal Ministry of Justice and Consumer Protection (BMJV) and our German Member, the Federation of German Consumer Organisations (vzbv) to tackle the vital and current issue of building better consumer rights in the digital world.

As part of the partnership Consumers International, BMJV and VZBV will co-host a G20 consumer summit on 15 March, World Consumer Rights Day (WCRD), in Berlin, Germany. The summit, which will be part of the official G20 agenda for the German Presidency.

To find out more about the summit and download the agenda click on the button below.

World Consumer Rights Day 2017

15 March is World Consumer Rights Day (WCRD), an annual occasion for celebration, impact and global solidarity within the international consumer movement.

Each year consumer organisations mark WCRD by joining together to highlight and raise awareness of an issue that is important to consumers around the world. The theme of WCRD 2017 is Building a Digital World Consumers can Trust.

Our research has highlighted four key digital issues for consumers. Action in these four areas would bring enormous benefits for people everywhere. For WCRD 2017, our Members will take action on the following areas; access and choice, online redress, clear and informed choices, and online security.

To ensure that we coordinate activities and maximise our collective impact on the day, it is important that you share updates on your campaign plans. Please stay in touch with us by emailing

Latest News - Digital

eMobile tracking service raises serious privacy and consumer safety concerns


Press release: Testing internet-connected toys raises security and privacy concerns


Building a digital world that consumers can trust

Watch the video

What is digital consumer trust - and how can we build it?